Greetings, SolarWinds Service Desk Team, I hope you are doing well. I am currently configuring user roles in SolarWinds Service Desk and would like to implement more granular restrictions for incident assignment. At the moment, assignment restrictions can be applied globally (all users) or not applied at all. However,…
Whenever you enter a new ticket, ITSM takes you back to the default incident list. That seems inefficient as you then have to click back into the ticket you just created to edit it. It would be more efficient (and nice) to be left in the ticket you just added to finish or make posts to it.
I have an upgrade planned and approved for tomorrow in my production environment to 2025.4.3 (from 2025.1.1). I see that 2026.1 was just released as GA. I have the 2025.4.3 installers downloaded but if the centralized update tool discovers 2026.1, will I still be able to use 2025.4.3? Will it stay in the update tool, or…
Any idea when firefox will be able to load helpdesk again? Its been years…. and the current version on RHEL still does not work properly.
I am planning to upgrade our environment from SolarWinds 2024.1 to either 2025.4.2 or 2026.1. To proceed smoothly, I request the following comprehensive details: New features introduced in the latest versions Known bugs/issues addressed or present Options/features removed compared to 2024.1 Operating system support updates…
Hi Team, We are currently running NPM 2020.2.6 and require the standalone hotfix installer to address issues with Meraki API polling. Since Meraki has deprecated API v0, we need to apply Hotfix 5 (which includes the HF3 updates for Meraki API v1 compatibility) to restore connectivity with our Meraki dashboard. Could you…
Hello, We are receiving "Node is down" and "Node rebooted" alerts for all nodes managed by a specific Additional Polling Engine (APE), triggered whenever that APE itself goes down. Is there a way to suppress these node-level alerts when the root cause is an APE outage? This is generating excessive tickets in our ServiceNow…
Hi Team, I am currently automating map creation using a Python script in conjunction with the Orion SDK. While I am able to generate the maps successfully, they are all being created with the same GraphPOID. This issue is causing problems with map status monitoring and results in references in a parent map pointing to a…
Hi, Is it possible to make "Assigned To" mandatory on resolution? Regards, Jamie
Web Help Desk had a reservation feature that allowed for assets to be reserved, checked out, and checked in. Has anyone come up for a workable solution for a loaner equipment reservation system in Service Desk?
It feels like the Reports section and the Dashboard section's want to be the same thing but both are lacking why not merge them into one unified tool? I think this would offer much more useful information & Reporting.
I would love to see some more filter options when it comes to CSAT as we have internal tickets that are requested and assigned to the same person we should be able to filter these out either by adding a Tag or something.
We would like to ask whether it is possible to modify the Requester field of a ticket through a custom automation rule. We have noticed that the platform allows us to create rules to update almost all ticket fields, with the exception of the Requester field. Our requirement would be to automatically replace the original…
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